About The Client
Our Client provides SaaS solutions to over 150 UK local authorities, supporting the delivery of essential waste management, recycling and street scene services.
We are seeking an experienced Interim Delivery Lead to take ownership of live customer implementations while strengthening the delivery processes and capabilities of their existing project team.
Purpose of the Role
This is a hands-on leadership role combining direct responsibility for customer project delivery with practical, sustainable process improvement.
Working alongside the Head of Project delivery, The successful candidate will lead a number of SaaS implementations from planning through to go-live, using these projects to demonstrate improved approaches to governance, planning, risk management, scope control and customer communication.
The successful candidate will coach and develop the team, ensuring improved ways of working are adopted and sustained beyond the assignment.
Key Responsibilities
Customer Project Delivery
- Take end-to-end ownership of multiple live SaaS implementation projects, ensuring delivery against agreed scope, timescales, budgets and quality standards.
- Lead customer workshops, project meetings, implementation planning and go-live activities.
- Manage project plans, dependencies, risks, issues and change requests proactively.
- Coordinate internal technical, product, development and customer-facing teams.
- Maintain strong customer relationships, managing expectations and resolving delivery challenges.
- Ensure effective project governance, reporting and transition into business-as-usual support.
Delivery Process Improvement
- Assess existing delivery practices and identify opportunities to improve consistency, control and predictability.
- Introduce pragmatic improvements to project initiation, planning, RAID management, governance, scope control and reporting.
- Use live customer projects to demonstrate improved methods and establish repeatable best practices.
- Develop practical templates, tools and processes without introducing unnecessary bureaucracy.
- Improve visibility of project progress, risks and delivery commitments for internal and external stakeholders.
Coaching and Capability Development
- Work alongside the Head of Project Delivery, providing hands-on coaching, mentoring and practical guidance to the team.
- Build team confidence and capability in planning, governance, stakeholder management and delivery control.
- Encourage ownership and adoption of improved practices through collaboration rather than direction.
- Ensure improvements are documented, embedded and sustainable after the interim assignment concludes.
Experience and Skills
Ideal
- Extensive experience delivering complex, customer-facing SaaS or enterprise software implementations.
- Proven track record of introducing project delivery improvements that have been successfully adopted and sustained.
- Strong practical knowledge of project governance, planning, RAID management, change control and stakeholder reporting.
- Confident leading customer workshops, managing senior stakeholders and overseeing challenging go-lives.
- Demonstrable experience coaching and developing Project Managers.
- A pragmatic, collaborative leadership style with the ability to influence without formal authority.
- Ability to establish credibility quickly and deliver tangible results within a short interim assignment.
Desirable
- Experience working with UK local authorities or public sector customers.
- Knowledge of waste management or environmental services.
- Familiarity with Jira and HubSpot.
- Relevant project management qualifications, such as PRINCE2 or AgilePM.
Expected Outcomes
By the end of the assignment, my client expects:
- Live customer implementations delivered or progressing against clear, controlled plans.
- Improved consistency in project planning, governance, risk management and customer communication.
- Practical, repeatable delivery processes adopted by the project team.
- Existing Project Managers better equipped to manage implementations independently.
- A sustainable improvement in delivery capability that continues beyond the interim assignment.
We are looking for a hands-on delivery leader who can deliver projects, demonstrate better ways of working and leave our team stronger and more capable.